Q. Do you sell anything in stock?
Unfortunately, no. Our blinds, shades draperies, other window treatments, and hardware are all custom-made and/or custom-ordered.
Q. Well then, what DO you sell?
We are completely devoted to custom window coverings, along with bedding and pillows. This leaves us free to offer you the best selection in Westchester.
Q. How long does it take to order and receive the finished products?
Generally, we can schedule the shop-at-home appointment within a day or two. Most blinds and shades are installed within 2–3 weeks. Some imported products take a bit longer. Draperies are approximately 4–6 weeks, depending on the season.
Q. Do you come to my area?
We offer shop-at-home service throughout Westchester County, including New Rochelle, Pelham, Bronxville, and Irvington, NY. We also travel to parts of Connecticut, Putnam and Rockland. Please call for details.
Q. Should we come in to the showroom prior to our shop-at-home appointment?
While you are always welcome to visit, it is not essential for you to come in first. Our general rule of thumb is this; if you are somewhat familiar with available products, have a general design idea in mind, and are ready to proceed with your selection, it is fine to bypass the showroom.
Q. Is there a charge for the shop-at-home appointment?
No, there is never a charge. And there is no obligation to make a purchase either. We never want our customers to feel pressured or hesitate to invite us into their homes.
Q. Will you help me with my selection?
Absolutely, it is our JOB to help you make the right functional and most stylish aesthetic choice for your windows.
Q. May I supply my own fabric?
Certainly, and we’ll advise you how many yards you will need once we have measured. There are some restrictions, however, in working with already-made products.
Q. Does the purchase price include installation?
Yes! And whenever a quote is given, by phone, in the showroom, or at home, it is always inclusive of the installation.
Q. Who does your installations?
Our installers are our own salaried employees. Their schedule is made through the showroom and we are wholly responsible for all work done.
Q. What warranty comes with my purchase?
You will receive both the manufacturer’s warranty and our own.
Q. Do you do repairs?
Yes! Please see the warranty and repair section under “Services”.
Q. Will you install blinds I already have?
Generally, no. However, please contact us with your specific needs.
Q. Can I buy the blinds from you and install them myself?
Absolutely! Come in with your exact measurements, and we’ll help you.
